Cancellation & Refund Policy

We strive to ensure that you are completely satisfied with your purchase from Riaveda. Please review our policies regarding order cancellations, returns, and refunds.

1. Order Cancellation

• Before Dispatch: You can cancel your order at any time before it has been dispatched from our warehouse. Please contact us via WhatsApp or email with your Order ID to request a cancellation.
• After Dispatch: Once an order has been handed over to our courier partner, it cannot be cancelled. However, since we operate on a Cash on Delivery (COD) basis, you may refuse the package at the time of delivery. We kindly ask that you only place orders you intend to accept to help us avoid unnecessary shipping costs.

2. Returns Policy

Due to the nature of skincare and personal care products, we generally do not accept returns once the product seal has been broken or the product has been used, for hygiene and safety reasons.

We only accept returns under the following specific conditions:

• You received a damaged or defective product.
• You received an incorrect product (different from what was ordered).
• The product seal is tampered with at the time of delivery.

If you face any of these issues, please contact us within 48 hours of delivery with photos of the product and package.

3. Refund Process

Since our primary payment method is Cash on Delivery, refunds are applicable only if you have paid for a product and it falls under our eligible return conditions.

• If a return is approved for a damaged or incorrect product, we will either provide a free replacement or initiate a refund via bank transfer/UPI.
• The replacement or refund process will begin once we receive and inspect the returned item.
• Approved refunds are processed within 5-7 business days.

4. Contact Us

To request a cancellation or report an issue with your order, please reach out to us: